Payment
All prices are in USD. We offer payment options such as credit card (VISA, Mastercard) and PayPal.
Return & Exchange
We’re pretty stringent with our quality control, but occasionally something might slip through the cracks. If your Coehl product is defective or not functioning, or we sent you an incorrect order by mistake, please kindly email our support team at ecommerce@uniqcreation.com with your order details, a description of the fault or damage and either a picture or video of the product defect.
For Coehl products that are not purchased through our official online store (coehl.co), please kindly reach out to the re-seller or retail partner from which the product was purchased instead.
Exchanges/Returns will not be granted if:
1) The item is not in its original condition, is used, damaged or missing parts for reasons that are not due to any error on our part.
2) The item is returned more than 30 days after delivery.
3) Original product packaging is not intact
*Please kindly note that original shipping charges are non-refundable except in cases where we made a shipping error. If the returned item cannot be restocked due to appearing used or the original packaging no longer intact, a restocking fee of 15% of the price of the product will be charged.
In cases where a refund is offered (due to lack of inventory for replacement), please allow up to 4 weeks for your return to be processed and refund to be issued.
In the event that the delivery of the parcel is delayed, please kindly note that that refund requests can only be processed after the parcel is successfully delivered and shipped back or established by the postal service to be lost in transit (after 60 days from date of enquiry).